Cloud Psychology Privacy Policy

Introduction

Cloud Psychology takes your privacy seriously and is committed to providing quality services to you. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

This policy is effective as of 23 October 2020 and was last updated on 04 March 2025.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone, facsimile (fax) numbers and health information.

We collect Personal Information you knowingly provide when using or participating in our services, as well as information automatically sent by your devices when accessing our website or services. Sources include:

  • Correspondence via telephone, fax, email, or post

  • Website forms and bookings (https://www.cloudpsychology.com.au)

  • Other media, publications, or publicly available sources

  • Cookies or tracking technologies

We collect your Personal Information primarily to provide our services, manage communication and appointments, and for marketing purposes. Secondary uses are limited to purposes closely related to the primary purpose and as reasonably expected by you. You may unsubscribe from marketing communications at any time by contacting us in writing.

Use of Your Personal Information

We use your information to:

  • Provide psychological services and support

  • Manage appointments, payments, and communication

  • Comply with legal and professional obligations

We only collect and use personal information when we have a legitimate reason for doing so, and only as reasonably necessary to provide services.

Storage and Security

All personal information is stored securely. Digital records are protected using secure systems, and access is restricted to authorised personnel only.

We use professional platforms for clinical purposes, including Halaxy, Coviu, and Heidi Health, to manage appointments, clinical records, and therapy sessions. These platforms are based in Australia and store data within the country, ensuring compliance with Australian data protection regulations.

We may also use trusted third-party services, such as email, fax, mobile (including SMS & voicemail) or cloud-based systems, for secure communication, administration, managing financial records, and data backup. All third-party services are selected for their strong privacy and security standards, and we ensure compliance with applicable privacy laws and professional ethical requirements.

Sharing / Disclosure of Personal Information

We do not share your personal information with third parties without your consent, except where required by law or professional obligations, or as authorised by you to provide services. This includes situations such as mandatory reporting requirements under mental health, child protection, or in situations involving risk of serious harm to yourself of others.

Access and Correction

You have the right to access, update, or request deletion of your personal information. Please contact us at sarah@cloudpsychology.com.au to make a request.

Cookies and Website Tracking

Our website may use cookies or tracking technologies to improve user experience and monitor site traffic. We may automatically collect certain non-personally identifiable information, including but not limited to:

  • Browser type, version, and language

  • Operating system

  • Pages viewed while browsing the site

  • Page access times

  • Referring website address

This information is used solely for internal purposes, such as monitoring site traffic, analysing trends, and delivering personalised content while you are on the site. No personally identifiable information is collected through these tools unless you voluntarily provide it.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. Please advise us if your information changes or is inaccurate so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Contact Us

For any questions or concerns regarding your privacy, you may contact us using the following details:

Sarah Schepisi
Registered Psychologist
Director of Cloud Psychology

sarah@cloudpsychology.com.au